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We are Available to Answer Your Questions: 1-800-344-0088

General FAQs

What are the benefits and main differences between your Model 4300 commercial door opener and others on the market?

Our Model 4300 automatic door opener has a passive design, meaning the opener and closer are housed in separate systems. All other commercial openers on the market include these mechanisms in one system. These type of systems are very complicated in terms of the actual manufacture and build and involve many component parts to properly operate. Over time, the constant wear-and-tear requires servicing multiple times a year. The incidence of part failure is much higher in these systems, so over time your actual cost increases by ten-folds since a specialist has to come in and repair the unit and service it so it continues to function as it should.

Our system was designed with the specific intent NOT to have servicing costs and maintenance fees multiply over time. We have a patent on our passive design, which is why you don't see any other systems out there like ours - it is unique in that the arm is not attached to anything and the closing device is separate. The arm has a rubber wheel on the end that rolls along the surface of the door on a scuff plate to push it open. Because it is not attached to the door, anyone who uses the door manually is not placing unnecessary stress on the component parts and will not feel any difference in terms of force required to open the door. Over time, this leads to much less wear-and-tear on not just our system, but your door and the hardware as well.

As a result, our openers require very minimal maintenance (once a year you'll need to put some loctite on the screws so they don't tighten up). We can diagnose 99.9% of any issues that occur during the lifetime of the unit over the phone as well, given our openers have very few components. Having been in business for nearly 50 years, we've seen everything and know the cause for common issues that arise so we can troubleshoot without having to be present (no cost to you!). Our service after the sell is something we provide at a level unparalleled in today's world of e-commerce. You will have direct communication with a human being via email, phone, and text, for the entire duration of your opener's life - this is decades, not years.

We believe our product is the best value automatic door opener in the marketplace - what you get for each dollar spent will ultimately prove exponential over time, guaranteed.

How do I get a quote for a specific application?

To get a quote for a particular application, head to our quote page or fill out the survey form here and email the completed form along with pictures of the door, surrounding area, and door hardware (from both sides) to sales-int@power-access.com. Let us know what your role in the project is, i.e., whether you are an end user, contractor, dealer, facility manager, etc.

Alternately, you can always call us at 1-800-344-0088 to ask any questions or to discuss a particular project. We welcome all inquiries and are here to help!

Do you offer automatic door openers for any specialty applications?

Our Model 4300 automatic door openers can be used for specific applications, including the below:

  • All Glass Doors
  • Doors with Minimal Clearance between Frame and Ceiling
  • Heavy-Duty Doors
  • Double-Doors
  • Doors with Offset Pivots
Who can install your door openers? Do you have dealers/installers in my area?

Our automatic door openers and accessories are easily installed and do not require any wiring or electrical expertise. About 90% of our customers handle the installation on their end using a contractor, facility manager, or maintenance staff.

Our provided installation guides detail step-by-step instructions with photos and provide all necessary information for a successful installation. Download the Model 4300 installation guide here. We also provide support and assistance over the phone in the instance it is needed.

If you are in need of an installer, we partner with over 40 dealers and installers throughout the United States and Canada. To check if there is one in your area, you can check our list of approved dealers and installers here.

How do I become an approved Power Access dealer/installer?

Reach out to us at sales-int@power-access.com and let us know you are interested in becoming an approved Power Access dealer/installer. We will set up a call to review your current knowledge about the automatic door opener business in general and our openers in particular.

Once we establish a baseline, we will put together a plan for certification and approval and work directly with your team members to ensure a smooth process from start to finish.

How do I troubleshoot any issues I am having with my products?

See our troubleshooting guide with common questions that arise during installation of the Model 4300 door opener.

If you need further assistance, give us a call at 1-800-344-0088 while you are on-site. We can diagnose 99% of any issues that occur over the phone. We ask that you give us a heads-up whenever possible, so we can ensure someone is available to walk through troubleshooting steps with you in real-time.

Having been in business for nearly 50 years, we've seen everything and know the cause for common issues that arise so we can troubleshoot without having to be present (and at no cost to you!).

Our service after the sell is something we provide at a level unparalleled in today's world of e-commerce. You will have direct communication with a human being via email, phone, and text, for the entire duration of your opener's life - this is decades, not years.

What is your warranty policy?

Power Access Openers and Controls are Covered by a 1-year limited warranty on materials and workmanship.

We also provide a 10-year major component limited warranty for the Model 4300 motor and actuator assembly.

Compare the Power Access 10-year major component warranty to any product on the market. Virtually no other manufacturer asserts this level of commitment to its quality and dependability.

More details on our warranty policy can be found here.

Model 4300 FAQs

I have a specific application in mind. How do I get a quote?

If you have a specific application requiring an automatic door opener and need a quote, you can:

1. Fill out the quote form on our website.

2. Email us at sales-int@power-access.com with pictures of the door, door hardware, and surrounding area (from both sides of the door).

3. Fill out a survey form and send to sales-int@power-access.com.

4. Call us at 1-800-344-0088 to talk through the details and receive pricing. If you reach voicemail, please leave a message. We will call you back in a timely manner. 

How do I determine the handing of the door and the opener I need?

We determine the handing of the door from the push side.

When you push the door open, if the door sweeps out and to the left (hinges are on the left, handle is on the right), it is a left-handed door and you require a left-handed opener.

When you push the door open, if the door sweeps to the right (hinges are on the right, handle is on the left), it is a right-handed door and you require a right-handed opener.

This is the case for all door opener types, whether you require a standard jamb mount, deep reveal, or inverted unit.

How do I determine whether I need a standard reveal, shallow reveal, deep reveal, or inverted opener?

Our jamb mount units are installed on the push side of the door and require a separate closing device on the pull side.

The difference between the standard reveal, shallow reveal, and deep reveal units is determined by the horizontal measurement between the closed door surface and the wall above the door. See reference images here.

Standard reveal units are appropriate for doors that have 1 inch to 4-1/2 inches of horizontal measurement between the closed door surface and the wall above the door. See reference image here.

See our architectural drawing for the Model 4300R standard reveal right-hand unit here.

See our architectural drawing for the Model 4300L standard reveal left-hand unit here.

Deep reveal units are appropriate for doors that have 4-1/2 inches to 9 inches of horizontal measurement between the closed door surface and the wall above the door. See reference image here.

See our architectural drawing for the Model 4300XR deep reveal right-hand unit here.

See our architectural drawing for the Model 4300XL deep reveal left-hand unit here.

Shallow reveal units are appropriate for doors that have less than 1 inch of horizontal measurement between the closed door surface and the wall above the door. These units are also required for doors with an offset pivot. See reference image here.

See our architectural drawing for the Model 4300R-SRB shallow reveal right-hand unit here.

See our architectural drawing for the Model 4300L-SRB shallow reveal left-hand unit here.

Inverted units (standard reveal only) are installed in an instance where there is less than 5-1/2 inches of jamb space between the door frame and the ceiling. Generally, these doors are taller than standard doors and have the clearance for an opener to mount on and beneath the upper frame without causing obstruction to those passing through the doorway. See reference image here.

See our architectural drawing for the Model 4300VR inverted right-hand unit here.

See our architectural drawing for the Model 4300VL inverted left-hand unit here.

Should I use wired or wireless accessories?

The answer depends on how you want to activate the opener. If using wired accessories, low voltage wiring must be installed between the push plate and the main PC board of the door opener. While wired controls eliminate the need to replace batteries, they do require invasive installation and subsequent repair to the wall.

Convenient and practical wireless options are for retrofit applications when running wire requires additional time and material, and delays getting an automatic door opener operational. All wireless accessories require batteries, which need to be changed from time to time. Typical lifetime of the 9 volt DC battery used in a wireless control is 18-24 months.

Can the Model 4300 door opener interface with an existing security system or one I plan on using?

The Model 4300 easily interfaces with any security system. As these systems utilize an electric strike or electromagnetic lock, it is necessary to relay a momentary dry contact signal using low voltage wire from the key fob or card reader and interior push plate to the security system, and, from there, again using low voltage wire, to the SW IN terminals, WHT and BLK, on the door opener's main PC board. 

What if I don't have enough room for a surface-mounted closer on the opposite side of the door, or my customer wants to maintain a certain aesthetic and does not want to use the closer?

The option is spring hinges. There are (3) required for use with the Model 4300, and they replace the hinges currently on the door. They are the Model 7510H and are tension adjustable. 

What colors do you offer? What if I want a different color?

Our openers are provided in either a light beige or dark bronze color, which is appropriate for the vast majority of retrofit opener applications.

If a different color is preferred, Krylon Fusion for Plastic No-Prep, Superbond Paint for Plastic is available in an array of colors.

See details on this paint and process here.

I need help with troubleshooting an issue I'm having with my Model 4300 door opener. Where can I find support?

Our openers are manufactured with 4 simple components other than framing and hardware. A handful of common and easily identified issues may arise during the life of the opener.

Review a list of common issues, along with symptoms and fixes, on our Model 4300 Troubleshooting Guide here.

If you still experience problems after the use of this guide, call us at 1-800-344-0088, send us an email at sales-int@power-access.com, or fill out a contact form on our website. If you call and reach voicemail, please leave a message. We will return your call in a timely manner.

The best troubleshooting result will take place when a call is made between our company and the troubleshooter who is physically at the door opener. Please contact us to set up an agreed time so that we are available. More than 90% of these troubleshooting calls result in a fix, either with or without replacement parts.

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